Refund Policy

Refund & Return Policy

Last updated: 3 September 2026

60-day guarantee

We want you to feel good about your purchase. If it isn't right for you, contact us within 60 days of delivery and we'll refund you in full.

You don't need to send it back

Because our products ship directly from our production partner overseas, return shipping would cost more than the product itself. So in almost all cases we won't ask you to return anything — we'll simply refund you and you can keep, donate or recycle the item.

How to request a refund

Email us at hello@thehushandhalo.com with your order number and a short note about what went wrong. We reply within 1–2 business days.

Damaged, defective or incorrect items

If your order arrives damaged, faulty or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo (or short video) showing the issue. We'll replace it or refund you in full — no return needed.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Order cancellations

Orders can be cancelled for a full refund any time before they ship. Once shipped, please use the refund process above.

Delivery problems

If tracking shows delivered but you haven't received your order, or your order hasn't arrived within the expected shipping window, contact us and we'll investigate with our shipping partner and make it right.

Questions

Email hello@thehushandhalo.com — we typically respond within 1–2 business days.